Store Operation

Explore vital retail operations: customer service, staff, merchandise, space optimization, and financial management. Gain expertise to build efficient, profitable, and customer-centric retail businesses.

Store Operation

1 Introduction to Store Operations

  1. Introduction
  2. Origination of Stores
  3. All about Store Operations
  4. Major Responsibilities of a Store Manager
  5. Logical Activity Flow of Store Operations
  6. Store Operation Management System
  7. Retail Store in India
  8. Curtain Raiser to WIPRO Retail
  9. Big Bazaar – The Brand Building Challenge
  10. Strategy Behind The Store
  11. Store Space: Case Study of Store Hanger
  12. Fraschetti: Automates Warehouse to Improve Operations
  13. Store Operations Solutions

2 Managing Customers

  1. Definition of a Retail Customer
  2. Types of Customers
  3. Customer Segmentation
  4. Commonly Used Bases of Customer Segmentation
  5. Customer Information Management
  6. Customer Service Principles

3 Managing Manpower

  1. Managing Human Resource
  2. Organizational Structure of a Retail Firm
  3. Manpower Planning
  4. Job Analysis
  5. Job Description
  6. Recruitment
  7. Careers in Retailing
  8. Management of Retail Store
  9. Training of Employees
  10. Motivation – A Key to Employee Performance
  11. Evaluation of the Employees performance
  12. Compensation

4 Managing Merchandise

  1. Merchandise Management
  2. Supply Chain
  3. Managing Merchandise Costs
  4. Managing Merchandise Quality
  5. Merchandise Display & Store capacity
  6. Shrinkage & Loss Prevention
  7. Retail Margin Analysis
  8. Open-To-Buy Planning: Controlling Your Inventory

5 Managing Space

  1. Skill of Managing Space
  2. Space Planning Concepts
  3. Optimizing Space Availability
  4. Return on Space
  5. Maintenance of Space

6 Managing Capital Assets

  1. Classification of Assets
  2. Asset Grouping Based On Purpose Of Usage
  3. Asset Utilization
  4. Return on Assets
  5. Depreciation on Assets

7 Standard Operating Procedure (SOP)

  1. SOP in Retail
  2. The SOP Process
  3. SOP Documentation
  4. Alteration Request Slip
  5. Alteration Request Format

8 Retail Transaction Matrix

  1. Understanding Retail Business Drivers
  2. Transaction Matrix
  3. Conversion
  4. Average Transaction Size
  5. Items per Ticket
  6. Measuring Performance
  7. The Final Word on Achieving Best Result on Sales

9 Cashiering and Cash Management

  1. Importance of a Good Cashiering
  2. Qualities of a Good Cashier
  3. Basic Role of a Cashier at the Cash Till
  4. The Cash Till or Point-of-Sale Machine
  5. Preventing Thefts and Frauds
  6. Anti-theft Security Systems

10 Promotion and Executions

  1. Why Promotion
  2. Types of Promotions
  3. Tracking Promotion Performance – Matrix
  4. Making Promotion Successful

11 Applying Store Operation across Retail Formats

  1. Retail In-Store Operations
  2. Different Synonyms of Stores
  3. Best Practice – Case Study of Madura Fashion & Lifestyle
  4. Advantages for Automatic Opting for Mass Retail Store
  5. A Scenario of Retail Formats in Operation – A Case Study of ‘Big Kmart’
  6. Conventional and Contemporary Retail Formats