Retail Management Perspectives and Communication

Explore retail management, encompassing planning, leadership, accounting, and operational control. Master essential communication skills to excel in the dynamic retail environment.

Retail Management Perspectives and Communication

1 Management Perspectives in Retailing

  1. Concept of Management
  2. Approaches to Management Thought
  3. Functions of Management
  4. Managerial Skills
  5. Ethical Responsibilities of a Retailer

2 Retail Planning Process

  1. Retail Planning Process
  2. Features of Planning
  3. Steps in Planning
  4. Types of Plans
  5. Barriers to Effective Planning
  6. Qualities of Good Plan
  7. Benefits of Retail Planning Process

3 Retail Organization Structure

  1. Organization Structures
  2. Centralization, Decentralization and Departmentalization of Organization Structures
  3. Designing the Organization Structure of a Retail Firm
  4. How to Build a Learning Organization for Retail Business

4 Decision Making Process

  1. Rationality in Decision Making
  2. Basis of Decision Making
  3. Phases in Decision Making Process
  4. Retail Management Decisions
  5. Individual Versus Group Decision Making
  6. Overcoming Barriers to Effective Decision Making

5 Leadership and Teamwork

  1. Power and Leadership
  2. Leader Traits
  3. Leadership Styles
  4. Teamwork and Types of Team
  5. Issues of Team Building and Management

6 Monitoring and Controlling Retail Operations

  1. Definition of Control
  2. Characteristics of Control
  3. Stages in Control Process
  4. The Control Cycle
  5. Requisites of Effective Control
  6. Managerial Control Systems

7 Basics of Accounting

  1. Book Keeping
  2. Accounting
  3. Accounting Concepts and Conventions
  4. Double Entry System of Accounting
  5. Accounting Process
  6. Journal
  7. Ledger
  8. Subsidiary Books
  9. Trial Balance
  10. Trading Account
  11. Profit and Loss Account
  12. Balance Sheet
  13. Tally

8 Introduction to Communication

  1. Importance of Organizational Communication
  2. Types of Communication Flows
  3. Communication Objectives
  4. The Communication Process
  5. Media of Communication
  6. Communication Barriers
  7. Ten Commandments of Effective Communication

9 Non Verbal Communication

  1. Meaning of Non Verbal Communication
  2. Types of Non Verbal Communication
  3. Effective Non Verbal Communication

10 Listening Skills

  1. What is Listening?
  2. The Process of Listening and Good Listening Habits
  3. Benefits of Listening
  4. Poor Listening Habits
  5. Active Listening
  6. Types of Listening
  7. Barriers of Effective Listening

11 Cross Cultural Communication

  1. What is Culture?
  2. Inter Cultural Sensitivity
  3. Ethnocentrism
  4. Improving Cross Cultural Communication
  5. Tips for Effective Cross Cultural Communication

12 Interactive Skills

  1. Service Encounter
  2. Moments of Truth
  3. Exchange Theory of Communication
  4. Transactional Analysis
  5. Motivation
  6. Perception
  7. Emotion

13 Technology Enabled Business Communication

  1. Technology Based Communication Tools
  2. Audio and Video Conferencing
  3. Web Conferencing
  4. E-mail
  5. Positive and Negative Impact of Technology Enabled Communication
  6. Criteria for selection of Communication Technology